We are here for you
In the event of a fault, quick action and good availability are essential. Our support team will be happy to deal with your problems and is available from Monday to Thursday from 08:00 - 18:00 and Friday from 08:00 - 12:00.
Support
You have the following options for obtaining information on the operation of our software:
Updates
Our system is constantly being expanded with new features and improvements. Find out more about the individual updates here.
Feedback
Your feedback is important to us! If you have any suggestions or ideas for improving one of our modules, we look forward to receiving your feedback: get in touch. At the end of the day, we develop software that is designed to be of great benefit to our users, so your feedback is important! We are proud of our active user community, which has repeatedly provided great suggestions that have made our software one of the leaders in the field of time management, project time and travel expense accounting!
Tutorials
In our YouTube tutorials, various functions of our Personalwolke cloud solution are explained step-by-step and presented visually.
Customizing
We offer our customers the option of customizing configurations based on our standard software. If you need further evaluations or have special requirements, we will be happy to help you. Contact us
FAQ
You will shortly be able to access our FAQs here.
Online manual
Our online manual contains detailed documentation and all information about our modules.
Bugs
Our modules are tested intensively before every update! The code changes are validated by automated test cases. If you still have a question about the operation of a module, please report it to us via the service desk or by e-mail at support@workflow.at.
Our support process at a glance
Error/problem
Message
- to +43 (1) 718 88 42 33
- to support@workflow.at
- Support request via the service desk
Ticket creation
First inspection
The average time until the first inspection is one working day.
The error/problem can often already be rectified in this step.
Rating of the ticket according to urgency
- Blocker
- Critical
- Major
- Major
Forwarding
- of the ticket within the consulting department
- of the ticket within the consulting department
Processing the ticket
Completion of the ticket
- the problem has been fixed
- Feedback to the customer
