Our software modules are intensively tested before every update! The code changes are secured by automated test cases.

Should an error occur in the operation of a software module, please report it to us via the Servicedesk, via Mail ( or via phone (+43 (1) 718 88 42 33).

Our support process in a nutshell


    • via phone at +43 (1) 718 88 42 33

    • via email to

    • via supportrequest with the Servicedesk

Ticket creation

1. Inspection

Die average time to first inspection is one working day.

Often the error/problem can already be solved in this step.

Evaluation of the ticket according to urgency and importance

    • Blocker

    • Critical

    • Major

    • Minor


    • of the ticket within the consulting department

    • of the created bug ticket to the development department

Processing of the ticket